Refund policy

We offer a 365-day warranty from the date of delivery.

To be eligible for the warranty, your product must not show any damage caused by you. In addition, the instructions for use must have been followed properly. If it is determined that these instructions were not followed or that the product was damaged by the user, the warranty generally remains valid, but additional costs may apply. If there is the necessity to take the equipment back for service, the shipping costs will be client's responsibility. We will offer full support on email, WhatsApp, video-call and also provide all the spare parts required. 

To initiate the warranty process, you can contact us via email at info@grainconveyingsolutions.com.

For any questions regarding the warranty, you can reach us at any time at info@grainconveyingsolutions.com. 

Damage and Issues

Please inspect your order immediately upon receipt and contact us right away if an item is defective, damaged, or if you received the wrong item, so that we can investigate the issue and resolve it as quickly as possible.

Exceptions / Items Excluded from Return

Our products cannot be returned because they are custom-made. We ensure that we take each customer’s specific requirements into account; for this reason, our products are excluded from the right of return. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we also cannot accept returns of discounted items or gift cards.

Although we do not accept returns, special cases might occur, called "exceptions". If the equipment is brand-new, not used and not damaged, we can discuss about a return possibility. A restocking free of minimum 100 euro will be charged.

Exchanges

To be eligible for an exchange, your item must be in the same condition as when you received it: unused, with tags, and in the original packaging.

To request an exchange, you can contact us via email at info@grainconveyingsolutions.com.

If your exchange is accepted, we will send you a return label along with instructions on how and where to return the package. Items returned to us without a prior request will not be accepted. Shipping costs are the responsibility of the person requesting the exchange.

For any questions regarding returns, warranties, or product exchanges, you can reach us at any time at info@grainconveyingsolutions.com.